Conflict Resolution and Physical Intervention Training Courses

Maybo By Mandt provides North American employers with access to the leading conflict management training program in Europe and Australia, Maybo, delivered and supported by the well established USA behavior training experts, The Mandt System.

Each training program is developed in partnership with you, using a consultation process that explores key criteria, such as the operating environment, the current risks and behaviors, the specific roles of the staff to be trained and the most appropriate delivery methods. This results in training programs that are highly relevant to your organization and are therefore more effective.

The table below shows the elements we take into consideration when designing your physical intervention and conflict resolution training solution.

Click on each section for more detailed information or contact us to find out how we can help.


Conflict Management Training from Maybo by Mandt

What we do

Effective training programs for managing conflict

Conflict Prevention & Resolution

Enabling staff to identify and reduce conflict and risk and influence a safe and positive outcome in a difficult situation.

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Assault Avoidance & Disengagement

Showing staff how they can reduce vulnerability to assault during their work and disengage from risk situations.

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Restrictive Physical Intervention

Teaching physical responses, only where needed, that are non-aggressive, low arousal, professional, safer and effective.

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Specialist Training Programs

Training programs for specialist roles, such as supervisors, managers and incident response teams.

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How we ensure our training is relevant

Identifying and meeting your specific risks and needs


Consideration of specific environmental and service user factors that affect the skills and knowledge needed by staff.


Review of the behaviors presented by service users, their underlying causes and associated risks for staff, service users and the organization itself.


Understand the role performed and expectations of staff. Review the specific tasks and activities undertaken and any inherent risks.

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How Maybo training can be delivered

Flexible, blended learning delivered by us, or by you

Course Based Training

Training workshops tailored to address the unique challenges and scenarios faced by the specific staff group.

Workplace Presentations & Coaching

Toolbox inputs supporting workplace delivery of inductions and refresher training. Plus a unique skills coaching and problem solving model that allows in house 'champions' to provide localized help.

E-learning & Self-study

Easy to follow, engaging e-learning and workbooks for staff to complete at their own pace.

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Trainer Training

Trainer development programs enabling organizations to deliver Maybo certified courses themselves.

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How we ensure real and lasting workplace change

Transfer to workplace, integration and behavior change


The effectiveness of our training is monitored using a range of comprehensive evaluation tools.

Integrated Approach

Bespoke design options and integration with workplace learning strategy and violence reduction policy.

Strategy Design & Review

Support with all aspects of violence reduction strategy, including policy, risk assessments and control measures.


A wealth of management tools and resources available to employers and their staff.

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The effective outcomes our training achieves

Outcome focused to create safer, positive environments

Fewer and less severe incidents

"Maybo's training has resulted in far fewer incidents" Frimley Park Hospital

"Incidents are now more often calmed and dealt with without aggression. Maybo's training has led to some very positive results.” DPS

More confident and capable staff

“The training has increased staff confidence and supports our colleagues in spotting signs and trigger points before a situation escalates” CC

“The courses give customer facing staff workable tools to deal with difficult situations” First Group

Less risk for the organisation

“Maybo training gives you peace of mind that your staff will be safer” City of Westminster, London, UK

“Maybo designed a course that is ideal for our organization and meets the national qualification standards we were after” Durham County Council

A safer and more positive service user experience

“Maybo have created for us a flexible, service user focused conflict management program” Turning Point

"Maybo's training approach has made a difference to the care of our patients” The Huntercombe Group

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